Charcol Indian Kitchen Legal Policies

Last Updated: [Feb 12, 2025]

Welcome to Charcol Indian Kitchen (“Company,” “we,” “our,” or “us”). By accessing our website [Insert Website URL] (the “Website”), you agree to the terms outlined in this legal policy. This document includes our Terms and Conditions, Privacy Policy, Accessibility Statement, Refund & Cancellation Policy, Health & Safety Disclaimer, Delivery & Shipping Policy, Gift Card Terms, Alcohol Sale & Age Restriction Policy, Employment & Equal Opportunity Policy, and Copyright & Intellectual Property Policy.

 

1. Terms and Conditions

Use of Website

• You must be at least 18 years old or have parental/guardian consent to use this Website.

• You agree to provide accurate and complete information when submitting an inquiry form, placing orders, or making reservations.

• Fraudulent activities, misuse, or interference with the Website are strictly prohibited.

• The restaurant reserves the right to modify, suspend, or terminate the Website or any of its services without prior notice.

Products and Services

• All product and service descriptions, images, and prices are subject to change without notice.

• We do not guarantee the availability of any product or service listed on the Website.

• The restaurant is not liable for any inaccuracies in product descriptions, pricing, or availability.

• Orders are only confirmed once full payment has been received.

• We reserve the right to refuse service or cancel orders at our discretion, including cases of suspected fraud.

Payment and Refund Policy

• Payment must be made in full before products or services are provided.

• Refunds are only granted under specific conditions outlined in our Refund & Cancellation Policy.

• Chargebacks and unauthorized disputes may result in legal action to recover funds.

Limitation of Liability

• The restaurant is not responsible for any direct, indirect, incidental, or consequential damages arising from the use of this Website or its services.

• We do not assume responsibility for food-related allergies, adverse reactions, or illnesses.

• Customers must review all menu items and notify us of any dietary restrictions or allergens before ordering.

• We are not liable for delivery delays, technical malfunctions, or third-party service failures.

Governing Law

• These Terms shall be governed by the laws of the State of California, without regard to conflict of law principles.

• Any disputes arising under these Terms shall be resolved through arbitration in California.

Changes to These Terms

• We reserve the right to update these Terms at any time. Continued use of the Website after changes constitutes acceptance of the revised Terms.

 

2. Privacy Policy (CCPA Compliance)

Information We Collect

• Personal Information: Name, phone number, email, order details, and reservation requests.

• Automatically Collected Data: IP address, browser type, and site usage through cookies.

Customer Inquiry Form Submissions

• When you submit an inquiry form on our Website, we collect your name, phone number, email address, and any message you provide.

• This information is used solely to respond to your inquiries, provide requested information, and improve our customer service.

• We do not sell or share this information with third parties except as required by law or to facilitate communication with you.

• By submitting an inquiry form, you consent to being contacted via phone, email, or text message for follow-ups regarding your request.

How We Use Your Information

• Respond to inquiries and provide customer support.

• Process transactions, fulfill orders, and manage reservations.

• Improve our Website and services.

• Comply with legal obligations.

Your Rights Under CCPA

California residents have the right to:

• Know what personal data we collect.

• Request Deletion of personal data.

• Opt-Out of personal data sales (we do not sell personal data).

To exercise your rights, contact us at [[email protected]].

 

3. Accessibility Statement (ADA Compliance)

We strive to make our Website accessible to individuals with disabilities and comply with Web Content Accessibility Guidelines (WCAG). If you experience accessibility issues, please contact us at [[email protected]].

 

4. Refund & Cancellation Policy

Orders and Reservations

• Cancellations and refunds are only available within the stated policy timeframe.

• No refunds for no-show reservations unless otherwise specified.

Online Orders

• Refunds may be available if the order is incorrect, damaged, or not delivered as promised.

• Contact us at [[email protected]] for refund requests.

 

5. Health & Safety Disclaimer

• Our menu items may contain allergens including nuts, dairy, gluten, and seafood.

• We cannot guarantee the absence of cross-contamination.

• Customers with allergies should inform us before placing an order.

 

6. Delivery & Shipping Policy (if applicable)

• Delivery times are estimated and not guaranteed.

• We are not liable for delays due to unforeseen circumstances.

• Shipping fees, if applicable, will be disclosed at checkout.

 

7. Gift Card Terms & Conditions (if applicable)

• Gift cards do not expire as per California Civil Code § 1749.5.

• Non-refundable and cannot be exchanged for cash unless required by law.

• Can be used for dine-in and online orders.

 

8. Alcohol Sale & Age Restriction Policy

• Alcohol purchases require valid government-issued identification.

• We reserve the right to refuse alcohol sales to minors or intoxicated individuals.

• Alcohol delivery follows California Department of Alcoholic Beverage Control (ABC) regulations.

 

9. Employment & Equal Opportunity Policy (if job applications are available online)

• Charcol Indian Kitchen is an equal opportunity employer and complies with all California labor laws.

• We do not discriminate based on race, gender, religion, disability, or other protected characteristics.

• All job applicants must provide legal work authorization in compliance with California employment laws.

 

10. Copyright & Intellectual Property Policy

• All content on this Website, including logos, images, menu descriptions, and branding, is the intellectual property of Charcol Indian Kitchen.

• Unauthorized reproduction, modification, or distribution is prohibited.

 

Contact Information

For questions regarding any of these policies, please contact us at: [email protected]