Terms and Conditions

Terms and Conditions for Charcol Indian Kitchen

Welcome to Charcol Indian Kitchen! To ensure the best dining experience for all our customers, we have outlined the following terms and conditions that govern the use of our services, including dine-in, takeout, delivery, catering, and online orders. Please take the time to read through these terms carefully.

1. General Terms

By accessing or using our services, whether through our website or in person, you agree to abide by these terms and conditions. Charcol Indian Kitchen reserves the right to update or modify these terms at any time, with changes taking effect immediately upon being posted on our website.

2. Dine-In Policy

We are committed to offering a warm and welcoming atmosphere at our Huntington Beach location. While we strive to serve all guests in a timely manner, we ask that customers be considerate of others during peak hours. Seating is on a first-come, first-served basis, and large groups are encouraged to call ahead for reservations.

3. Takeout and Delivery

We offer convenient takeout and delivery services to ensure you can enjoy our fresh Indian food from the comfort of your home. When placing a takeout or delivery order, please double-check your order for accuracy before submitting it. Charcol Indian Kitchen is not responsible for errors in orders placed incorrectly by the customer.

For delivery, we partner with trusted third-party services to bring our food directly to your door. Please note that delivery times may vary depending on your location and peak hours.

4. Online Orders

Online orders are subject to availability, and we will notify you promptly if any items are unavailable. To ensure the best quality, we recommend picking up your order as soon as possible. Payments for online orders are processed securely, and you will receive a confirmation email once your order has been successfully placed.

5. Catering Services

Charcol Indian Kitchen offers catering for a variety of events. Catering orders should be placed at least 48 hours in advance to ensure proper preparation time. A deposit may be required for large orders. We ask that any changes or cancellations to catering orders be made at least 24 hours before the scheduled event to avoid fees.

6. Refunds and Cancellations

We strive to deliver high-quality Indian cuisine, but if for any reason you are not satisfied with your order, please notify us immediately. Refunds or replacements may be provided at the discretion of Charcol Indian Kitchen based on the situation. For online or delivery orders, refunds will only be issued if there is a significant error on our part (e.g., incorrect items, missing orders).

Cancellations for dine-in reservations or catering orders should be made within a reasonable time. Failure to do so may result in cancellation fees.

7. Allergies and Special Dietary Requirements

At Charcol Indian Kitchen, we take customer safety seriously and make every effort to accommodate special dietary requirements, including gluten-free, vegan, or nut-free options. However, our kitchen handles ingredients that may cause allergic reactions, and we cannot guarantee that all dishes will be free from cross-contamination.

Please notify our staff of any allergies or dietary restrictions when placing your order.

8. Privacy Policy

Your privacy is important to us. Any personal information collected while placing an order or visiting our website will be used solely for processing your request and improving your experience. We do not share customer data with third parties except for delivery services or as required by law.

9. Loyalty Programs and Promotions

Charcol Indian Kitchen may offer loyalty programs, discounts, or promotions from time to time. These offers are subject to specific terms and may be modified or discontinued without prior notice. Offers cannot be combined unless explicitly stated, and loyalty points or promotions are non-transferable.

10. Contact Us

If you have any questions or concerns regarding our terms and conditions, please feel free to contact us. Our team is here to ensure you have the best experience with Charcol Indian Kitchen.

By choosing to dine with us or use our services, you agree to comply with these terms and conditions. We look forward to serving you the best in Indian cuisine at Charcol Indian Kitchen!